Open Positions

Roles and Responsibilities:
• Support AWS (and Azure) infrastructure to include administrative activities, such as monitoring jobs, Word Press
software upgrades, and infrastructure maintenance upgrades for all environments, including EC2, RDS, and
other services.
• Verify compatibility checks in lower environments for Drupal modules and/or WordPress plugin updates.
• Perform portal administration tasks, including log monitoring, log archive removal, and memory management.
• Address and resolve operational incidents and alerts using tools, including Cloud Watch.
• Monitor overall Cloud health and identify/address/resolve issues.
• Experience in supporting DevSecOps toolchain and pipeline environments, such as Jira, GitLab, Bitbucket,
Jenkins, SonarQube, WebInspect, Selenium, and Artifactory.
• Supporting cloud improvement and standardization activities using Jira, and Scrum sprints.
• Responsible for helping formulate an effective, responsive design and turning it into a working theme. Work
closely with back-end developers and customers to ensure an effective, visually appealing, and intuitive
implementation.
• Experience building user interfaces for websites and/or web applications.
• Extremely fluent with HTML5/XHTML, react and CSS.
• Experience working with PHP, JavaScript, and jQuery.
• Ability to write JavaScript with and without the use of frameworks such as jQuery.
• Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
• Ability to understand CSS changes to have consistent style across platforms and browsers.
• Ability to convert comprehensive layout and wireframes into working HTML pages.

Basic Qualifications:
• Bachelor’s degree in computer science, engineering, or a related technical field.
• 8+ years of relevant IT experience.
• At least 4 years of experience in Cloud technologies, including Amazon Web Services (AWS).
• At least 3 years of experience in web development, Drupal, PHP, JavaScript, and jQuery.
• Microsoft Azure, or other public Cloud services with an emphasis on AWS experience.
• At least 2 years of experience in DevOps Engineering.
• At least 1+ Cloud certification at the Associate level or higher in AWS or its Azure equivalent.
• Experience working directly with customers to understand the customer’s Cloud requirements and providing
Cloud infrastructure solutions.
• Experience working in an Agile environment.
• Currently possess or is able to obtain Public Trust clearance.

Preferred Qualifications:
• Master’s degree in computer science, engineering, or a related technical field.
• 5+ years of Cloud (AWS GovCloud and Azure) engineering experience
• 5+ years of web development in Drupal, PHP, JavaScript, and jQuery
• 3+ years of DevSecOps engineering experience
• Experience working with Cloud services in operations environments.
• Solid AWS/Azure Cloud infrastructure and DevSecOps experience

Position Overview:
We are seeking a candidate with a strong technical background in application development. The
candidate should have a background in computer science, excellent analytical and problem-solving skills,
and be able to communicate technical concepts to non-technical project team members. The candidate
will work closely with cross-functional teams, including senior developers, project managers, product
managers, and customers, to use software development best practices, understand requirements, and
develop and implement solutions in Agile environments.

Roles and Responsibilities:
• Work with executives and other business leaders to identify requirements and improvements.
• Collaborate with team members to collect and analyze data.
• Use graphs, infographics, and other methods to visualize data.
• Establish KPIs to measure the effectiveness of business decisions.
• Structure large data sets to find usable information.
• Work with a team of analysts and other associates to process information.
• Create presentations and reports based on recommendations and findings.
Position Requirements:
• A bachelor’s degree in business, finance, statistics, technology, or a related field is required.
• 3+ years of experience in analysis in a business environment.
• Experience in understanding business requirements and translating them for developers.
• Process-oriented, with strong attention to detail and accuracy.
• Clear communicator, both verbal and written.
• Extraordinary desire to learn and learning agility.
• Experience presenting results to clients, both internal and external.
• Advanced experience manipulating and exploring data.
• Experience working on creating a Data Dictionary.
• Work experience in source schema mapping (reverse engineering).
• Experience in establishing Data Governance and Stewardship Standards.
• Experience in JIRA Story writing, technical requirements, documentation.
• Knowledge of reporting and analysis tools.
• Data Policy /Procedure creation.
• Experience writing complex SQL & PL/SQL queries.
• Experience formatting and manipulating data in Excel.
• Robust curiosity and problem-solving skills.
• Strong skills with multiple analytic techniques/methods.
• Experience with Snowflake and Talend tools is a plus.
• Currently possess or is able to obtain Public Trust clearance.

Position Requirements:

• Implementation and Maintenance of IBM Directory Server
• DB2 10.5 -> 11.5 Migration and Fix Pack Installation
• DRDA Federation Design/Implementation
• Experience with DB2 on AIX and Linux platforms
• DB2 Replication Design/Implementation
• High Availability: HADR, HACMP
• Disaster Recovery Procedures – Log Shipping, HADR
• Experience with Migrating database between AIX and Linux environments
• DB2 Auditing Implementation and Management
• Experience with AWS Database Management
• Performance Monitoring using DB2 native tools and/or SolarWinds
• Performance Troubleshooting and SQL Tuning
• Configure and maintain schemas, table spaces, tables, indexes, buffer pools and logs
• Production Change Implementation – ServiceNow
• Evening and Weekend Maintenance Availability
• Must be able to obtain or hold Public Trust.

Position Requirements:

• Bachelor’s degree preferred or the equivalent combination of education and/or experience.
• Strong working knowledge of core applications including Active Directory, Windows OS, Active Directory, Microsoft Office, and Imaging Software.
• Previous Windows 10 upgrade project experience required (at least 1 year)Experience with standard technical support concepts, practices, and procedures.
• Strong verbal and written communication skills.
• Must be self-motivated to meet deadlines.
• Able to follow procedures with little to no immediate supervision.
• Ability to lift equipment up to 25 pounds.
• Must be able to obtain or hold Public Trust Clearance.

Position Responsibilities:

• Complete and troubleshoot Data Migration from old pc to new pc.
• Maintain, analyse, and troubleshoot software and computer peripherals as needed during the upgrade.
• Set up, configure and add all required hardware during upgrade.
• Restore all user and configuration data from user’s backup.
• Migrate from Local domain to Global domain with script.
• Provide resolution of end user’s technical issues post migration.
• Assist in researching and documenting improvements to processes upon discovery.
• Handle the collection of devices and the Process of Adding/Removing them from Asset Management Storage and updating the Service Now tool with appropriate information.
• Experience in distribution of workstations through use of packaging and shipping services UPS/FedEx).
• Need to be able to work at the Frances Perkins building 5 days per week in order to perform all functions.
• Experience with handheld scanning devices to perform physical inventories of areas when required by customer.
• Ability to move large pallets of equipment for disposal and/or incoming devices for preparation of delivery.

Position Requirements:

• Bachelor’s degree in a relevant field.
• Minimum of 5 years of related experience.
• Experience in the SAP SuccessFactors Learning Management System (LMS) experience.
• Managed workflow through a Help Desk ServiceNow and JIRA ticket / tracking system.
• Experience in 508 remediation and testing of LMS and course contents.
• Proficiency in MS Office applications (Outlook, Excel, Word, PowerPoint, SharePoint)
• Must currently possess or be able to obtain Public Trust clearance.

Position Responsibilities:

• Responsible for ensuring that all LMS content is created and maintained in line with our client’s requirements, as well as providing day-to-day operational support and guidance to ensure that the Learner experience is the best it can be.
• Manage all LMS Content (Items / Courses, Curriculums, Scheduled Offerings / Classes etc.).
• Troubleshooting queries, issues, and escalations through to resolution.
• Ensure all Content and Learner transactions are processed in accordance with the client.
• Ensure all SLAs / KPIs are achieved or exceeded.
• Responsible for Quality Assurance.
• Provide advice and guidance on best practices and to improve the learner experience.
• Maintain all LMS-related User Guides and Reference Materials.
• Support Clients with ad hoc projects as needed under approval / guidance from the designated manager.

Position Summary:

The Operations Administrator will actively support the MindPetal Internal Operations team including Accounting, Finance, Contracts, and Human Resources. The Operations Administrator will also interface with MindPetal project managers and other project team members. The Operations Administrator requires attention to detail, proactive nature, willingness to learn, and strong organizational skills.

Position Requirements:

• Reside in Washington DC metro area with ability to work in the MindPetal office as needed (1-3 days per week depending on need).
• Minimum 2 years of practical experience in a similar role.
• Highly proficient with MS Excel.
• Experience in federal contracting is strongly preferred.

Position Responsibilities:

Operations administration

• Ensure timely and accurate time reporting in the MindPetal and partner time reporting systems.
• Work with MindPetal project managers and staff to resolve time reporting issues or variances
• Monitor the planned use of hours by resource on various projects and report any issues
• Ensure paid-time-off (PTO) is captured accurately in the time reporting system
• Manage and track subcontractor Certificate of Insurance (COI’s)
• Manage and track government-furnished equipment (GFE)
• Sharepoint administration; document management

Office administration (expect 1-3 days per week depending on need)

• Coordinate conference room scheduling for staff
•  Manage and track Key FOB assignments for staff
•  Manage office supplies

Accounting support

• Support Accounts Payable (AP) by reconciling subcontractor invoices with MindPetal time reporting system
• Support Accounts Receivable by gathering time reporting information for customer invoice creation
• Upload receipts to Amex system and breakdown costs

Contracts support

• Create subcontract agreements and task orders based on defined template
• Process contract and subcontract modifications

Human Resources support

• Coordinate Onboarding setup in MindPetal systems such as Office 365, Time Reporting, etc.
• Offboarding support.
• Help coordinate employee morale activities such as swag orders and events.

Position Requirements:

• Bachelor’s degree in computer science, engineering, or a related technical field.
• 10+ years of experience with software design and development.
• 6+ years of direct development experience with ServiceNow, including designing and developing ServiceNow process workflows.
• Excellent HTML/CSS/JavaScript/Angular JS/Bootstrap framework experience.
• Experience with major JavaScript frameworks (Angular, React, Angular, Node.js, and jQuery).
• Solid understanding of the Glide technology stack for the development of workflow applications.
• ServiceNow ServicePortal and widgets development experience.
• Experience in working with web technologies, including JavaScript, Ajax, HTML, REST, and CSS
• At least 3 years of experience with the Agile development methodology using Jira.
• Solid understanding of 508 compliance testing and mitigation.
• Strong verbal and written communication skills.
• Must be able to obtain or hold Public Trust Clearance.

Desired Qualifications:

• Master’s degree
• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications
• Experience with Scheduled Jobs, Workflows, Flow Designer, Scheduled Reminders, UI pages, Widgets, Scheduled Reports, ACL, Custom Table specialization, periodic data loading into ServiceNow & helping our clients to automate the process in ServiceNow
• Understanding of UX best practices

Position Responsibilities:

• Serve as the Senior ServiceNow application developer responsible for implementing solution design using best industry practices, government policies, and guidelines.
• Perform ServiceNow development, including ServicePortal, UI/UX, and process workflow.
• Provide project management for the contract, managing a program with multiple tasks/workstreams.
• Provide overall direction of program activities.
• Manage and maintain contractor interface with the senior levels of the customer’s organization.
• Experience organizing, directing, and managing contract operation support functions for multiple, complex, and inter-related IT projects.
• Experience maintaining and managing client interface at senior levels of the client organization.
• At least 6 years of current project management experience.
• At least 2 years of program management experience.
• Provide advanced support for ServiceNow by troubleshooting various complex software problems, implementing bug fixes, and performing root cause analysis.
• Develop standard UI components for re-use across the application portfolio, leveraging AgularJS.

Position Requirements

• Bachelor’s degree in a technical field is required, but equivalent years of experience will be considered in lieu of a degree.
• 5 years of relevant experience with Cloud messaging.
• Deep knowledge of email systems, email security appliances, and other technologies, tools, and platforms.
• ITIL Certification is preferred.
• Familiarity with technical tools to manage and monitor the infrastructure environment.
• Must be able to obtain or Hold Public Trust.

Position Responsibilities:

• Provide operational support for Cloud messaging services leveraging Office 365.
• Provide administration, support, and configuration of Office 365.
• Create, enable, disable, and troubleshoot distribution and Security Groups via Directory Resource Administration/Active Directory/Exchange Management Console PowerShell.
• Create Mailboxes via Exchange Manage Console PowerShell and Azure PowerShell.
• Provide Tier-3 support, including updating knowledge base of problems, root causes, and resolutions.
• Help ensure team performance meets or exceeds defined Service Level Agreements.
• Manage email mailboxes, user permissions, groups, and distribution lists.
• Troubleshoot mailbox issues, monitor and manage tools, and review and analyze logs.
• Develop scripts for automating processes within the environments.
• Manage Email Security Appliances (ESA). which includes monitoring and troubleshooting.
• Utilize monitoring tools – e.g., SolarWinds and Cloud-based tools.